Privacy Policy

This Privacy Policy explains, in good faith, how MoolaLend would collect, use and protect personal and business information submitted through the platform. It has not yet been reviewed by an attorney or a POPIA compliance specialist and should be treated as a working draft.

Account information: company name, CIPC registration number, industry, trading history, turnover, contact name, phone number and email address.

Director/KYB information: full name, ID or passport number, role, and percentage shareholding for each director or authorised signatory you register.

Documents: files you upload to verify your business, such as your CIPC registration certificate, proof of business address, director identification, bank statements, and financial statements.

Application data: invoice and debtor details, financial profile information, and the outcome of our automated and manual credit assessments.

Usage data: log and activity information generated as you use the platform (e.g. login times, actions taken on an application).

To assess and process receivables finance applications, including automated risk scoring and manual review by MoolaLend staff.

To verify your identity and the identity of your business and its directors (know-your-business / know-your-customer checks).

To administer your account, communicate with you about your applications, and provide customer support.

To meet MoolaLend's own legal, regulatory, audit and record-keeping obligations.

Documents you upload are stored securely and are only accessible to authenticated MoolaLend administrators for the purpose of reviewing your application. Documents are not shared with third parties except where required by law or with your explicit consent.

Under the Protection of Personal Information Act (POPIA), you have the right to request access to, correction of, or deletion of your personal information, subject to MoolaLend's legitimate business and legal record-keeping requirements. To exercise these rights, contact the MoolaLend team through the contact details provided to you separately.

We retain account, application and document information for as long as your account is active and for a reasonable period afterwards to meet legal, audit and dispute-resolution requirements.

Passwords are stored as salted cryptographic hashes, never in plain text. Access to administrative functions and uploaded documents requires an authenticated session, and repeated failed login attempts temporarily lock an account.

Questions about this policy, or requests relating to your personal information, can be directed to the MoolaLend team through the contact details provided to you separately.